ERVORA GLOBAL
We use your name, contact details and message to respond to inquiries and complaints. Our contact form opens your email app; we receive the message only after you send it. The site stores your language preference on your device. We retain correspondence as needed and required by law, protect it, and do not use it for marketing without a lawful basis. To ask about your data or request correction or deletion: [email protected].
Send your complaint to [email protected] or WhatsApp 0536493642, describing the issue and including a booking number if available. We acknowledge receipt within one business day and aim to resolve it within 10 business days; if more time is needed, we will update you. Ongoing travel issues receive priority. You retain the right to contact the relevant authority.
Before confirming any booking, we disclose the service, the price including fees and taxes, payment terms, change, cancellation and refund terms, and the request deadline; these terms are recorded in the booking document. Terms may vary by ticket or accommodation, without limiting statutory rights. Request changes or cancellation by email or phone with the booking number. If an agreed service cannot be provided, the customer receives the remedies required by law, including an alternative service or a refund as applicable. When the service is not provided, we refund within the legally required period through the original payment method.
